Can I process and pay for my order using over the telephone?

We appreciate some customers do not want to pay by card over the internet. To order by phone please call 07976909873 and we will be happy to process your order for you.

How will my item be delivered?
We operate same day dispatch. Your order will be dispatched once we have received confirmation of  full payment. Orders received after 14.00 GMT will be dispatched the following day.
Delivery via Royal Mail 1st Class Post for UK mainland Orders. Expect delivery within 1-3 days

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd Parties.

Can I have my online order delivered by express delivery?
Please mail so as we can calculate a price to your destination. Once you have agreed we send out delivery express.
Do you deliver overseas?
Yes, we offer delivery to a wide range of international destinations. International shipping is charged according to the destination of the parcel. Please see the listed international shipping charges.
Can I return an item bought online?
If you are in anyway disatisfied with your purchase we will be happy to offer you a full refund on your shoes provided they are returned in their box in resaleable condition within 14 days of purchase. This does not affect your Statutory Consumer Rights.

Please send returns to Plimsoll ,Vapco House, 26 Wadsworth Road,Perivale,Middx, UB6 7JZ

If an item is faulty whom should I contact?
We are very sorry for the inconvenience caused. Please contact our customer service team or call +44 (0)7976909873.
Data Protection and Security
How secure is your website and are my personal details safe with you?
It is our policy to give you a totally private web browsing experience. For this reason, we do not require that you give us any information about yourself before you reach the checkout area of our site.
The information that you provide during purchasing your goods is entirely associated with your purchase. This information is passed from your browser to our secure server using 128-bit encryption technology that is the highest level possible.
Our data collection and storage is governed by the rules of the UK Data Protection Act.
Why do you need my email address?
We keep customers email address so that we can communicate with you quickly and also update you with the status of your order. With your consent, we would also like to keep you updated about our special offers and promotions.